Cookie Policy

Last updated: 27/12/2025

This Cookie Policy explains how Okwi ("we", "us" or "our") uses cookies and similar tracking technologies when you visit our website or use our service. By using our website, you agree to the use of cookies as described in this policy.

1. What are cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to website owners.

Cookies allow the website to recognize your device and store some information about your preferences or past actions.

2. How We Use Cookies

We use cookies for various purposes to improve your experience on our website:

  • Ensure basic website functionality works properly
  • Remember your preferences and settings
  • Analyze how you use the website to improve our services
  • Personalize content and advertisements
  • Protect against fraud and ensure security

3. Types of Cookies

Necessary Cookies

These cookies are essential for the basic functioning of the website and cannot be disabled in our systems.

  • Authentication and login session cookies
  • Security and fraud protection cookies
  • Language and region preference cookies
  • Load balancing and performance cookies

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website.

  • Website analytics cookies (Google Analytics)
  • Performance and error tracking cookies
  • Page load time measurement cookies
  • User behavior tracking cookies

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization.

  • User preference memory cookies
  • Form information storage cookies
  • User interface customization cookies
  • Account settings memory cookies

Marketing Cookies

These cookies may be set through our website by our advertising partners.

  • Targeted advertising cookies
  • Conversion tracking cookies
  • Social media and sharing cookies
  • Lead tracking cookies

4. Third-party Cookies

Some cookies on our website are set by third-party services. Here are the main services:

Google Analytics

We use Google Analytics to analyze how users interact with our website.

Google Privacy Policy

Facebook Pixel

We use Facebook Pixel to track conversions and optimize advertising.

Facebook Privacy Policy

Hotjar

We use Hotjar to understand how users interact with our website.

Hotjar Privacy Policy

5. Managing Cookies

Browser Settings

Most web browsers allow you to control cookies through your browser settings. You can set your browser to refuse cookies or delete certain cookies.

Note: If you choose to disable cookies, some features of the website may not work properly.

Guides for popular browsers:

Cookie Consent Manager

We use a cookie consent management tool that allows you to choose which types of cookies you want to accept. You can change your settings at any time by clicking the cookie icon in the bottom right corner of the website.

6. Cookie Retention

Cookie retention periods vary depending on the type and purpose of use. Some cookies are stored only during your web browsing session (session cookies), while others may be stored for a longer period (persistent cookies).

Cookie TypeRetention PeriodDescription
Session CookiesUntil browser is closedTemporary, deleted when browser is closed
Persistent Cookies1-2 yearsLong-term storage for user preferences
Analytics Cookies2 yearsTrack user behavior and performance
Marketing Cookies1 yearTargeted advertising and conversion tracking

7. Updates to Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in how we use cookies or for other reasons such as legal, regulatory, or business changes.

When we make significant changes, we will notify you through our website or by other means before the changes take effect.

8. Contact

If you have any questions about this Cookie Policy or how we use cookies, please contact us.