At Okwi ("Company", "we", "us" or "our"), we are committed to protecting the privacy and security of users' personal information. This Privacy Policy describes how we collect, use, and protect personal information collected on our website. By accessing or using our website, registering for the Website and providing your personal information, you agree to the terms and conditions of this Privacy Policy.
1. Our Services
Okwi Services
Okwi's social media management and customer care toolkit can be accessed through our website and mobile application. These tools allow you to combine all your social media accounts for easy access and management through a single online platform. Through this platform, you can manage social media, marketing and advertising campaigns, interact with audiences, schedule and publish messages, manage customer care communications, and analyze the results of these activities.
Social Networks
Any collection, use, and management of personal information by social networks, including Facebook, Instagram (collectively "Social Networks") is governed by their respective privacy policies and terms. When using Social Networks, you must comply with their privacy policies and terms. We recommend that you carefully review their privacy policies and terms, as Okwi is not responsible for Social Networks.
Your Privacy Obligations
We rely on you to comply with applicable privacy laws when collecting, using, or disclosing information about individuals through the Service, including obtaining any necessary consent and providing any necessary notices. If we receive any questions or complaints related to your use of the Service, we will forward the request to you for further assistance.
Business Purpose
Our Service is not intended for children and should only be accessed by individuals at least 18 years old and using the Service for business purposes.
2. What information do we collect?
We collect information about you that is reasonably necessary for the following activities:
Using our Service
We may collect the following information when you use our Service:
Account information:
- Your contact and profile information, including name, email address, organization name and address
- Payment information and other payment information (if you subscribe to paid services)
- Services you have purchased from us, including package type, number of team members
Content:
- Your social media profile information for the Social Networks you choose to connect to the Service
- Messages, posts, comments, images and other documents you manage and upload to the Service
- Social media content and other user-generated content
- Message content that individuals choose to share
Log data, usage and support:
- Log data, which may include IP address, website address you visited before using the Service
- Usage and analytics data may include login frequency and different types of activities
- General location information, such as IP address and region you are in
- Customer support questions, issues and general feedback you choose to provide
3. How Do We Use Information?
We use the information collected to:
- Provide, maintain and improve our Service
- Provide customer support and respond to your requests
- Send notifications, updates and information related to the Service
- Protect against fraud and ensure security
- Comply with legal obligations and regulations
4. Information Sharing
We do not sell, rent or share your personal information with third parties, except:
- When you have explicitly consented
- With trusted service providers who help us operate the Service
- When required by law or to protect our rights and property
- In case of merger, acquisition or asset transfer
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless the law requires longer retention.
7. Your Rights
Access Rights
You have the right to access and update your personal information through your account.
Deletion Rights
You may request deletion of your personal information, subject to our legal obligations and business operations.
Data Portability Rights
You have the right to receive a copy of your personal data in a readable format.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website.
Necessary Cookies
These cookies are essential for the basic functioning of the website.
Analytics Cookies
These cookies help us understand how you use our website.
Functional Cookies
These cookies allow the website to remember your choices.
9. International Transfers
Your information may be transferred and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws.
10. Changes to Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website or by other means.
11. Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact us.